Refund & Dispute Policy
Free Trial
7-Day Free Trial: We offer a 7-day free trial for new users. You can explore our services and features without any charge during this period. No payment information is required to start the free trial.
Refunds
Subscription Fees: After the 7-day free trial, if you decide to continue with our services, you will be billed according to the subscription plan you choose. We do not offer refunds once a subscription fee has been charged.
Billing Errors: If you believe there has been a billing error, please contact us within 30 days of the charge. We will review your claim and, if appropriate, issue a refund or credit to your account.
Disputes
Dispute Resolution: If you have a dispute regarding our services or charges, please contact jacob@afterburnerai.co.nz within 30 days of the incident. We will work with you to resolve the issue promptly.
Chargebacks: Initiating a chargeback without first contacting our support team may result in the suspension or termination of your account. We encourage you to reach out to us to resolve any issues before resorting to a chargeback.
Cancellation
Monthly Subscriptions: You may cancel your monthly subscription at any time. Cancellations will take effect at the end of the current billing period, and you will not be charged for the following month. No refunds will be issued for partial months.
Contact Us
If you have any questions or need assistance with your account, please contact jacob@afterburnerai.co.nz.
